What is the purpose of a Quality Management System (QMS)?
A Quality Management System (QMS) in the manufacturing industry is mainly concerned with customer compliance and retention. Its main focus is to ensure the product is constantly meeting the requirements set by the customer, and making sure their transaction was satisfactory at every stage of manufacturing.
It emphasizes the importance of predictable outcomes of industrial production lines, attempting to achieve 100% product consistency. A QMS can be defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
A Quality Management System (QMS) in manufacturing helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. There are certain principles the QMS is attempting to highlight, here are a few of them:
- Customer focus: Both customer’s needs and services, successful businesses are able to spot new opportunities while maintaining customer loyalty and repeat business.
- Process approach: Focus on constantly improving your process- good processes save money and time and improve the efficiency of manufacture and consistency of the final product.
- Mutually beneficial supplier relations: Healthy relationships with suppliers enhance productivity between partners, companies must recognize they are interdependent with their suppliers and making their life easier helps you in the long run.